Service Feature

Additional Information

Term

• One year

Technical phone & email Support

• Normal hours of coverage are 9:00 am - 6:00 pm EST, Monday - Friday.
• Response time 24hrs or less
• After hours support available on a prescheduled basis.

Software Services

• Software updates include minor and maintenance releases as software updates. Excludes new features and functionality. All updates are delivered on the latest rev of software.
• Includes right to copy fixes to all systems within covered company network.